Terms of Service
Last updated: March 2025. Please read these terms carefully before using our services.
1. Acceptance of Terms
By engaging CyberAlpha's services, accessing our website, or signing a Statement of Work (SOW), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. These terms apply to all clients, visitors, and users of CyberAlpha's website and services.
2. Services Description
CyberAlpha provides professional cybersecurity consulting services including, but not limited to: penetration testing, vulnerability assessments, application security testing, compliance auditing (PCI-DSS, ISO 27001, SOC 2, HIPAA, GDPR), red team operations, SCADA/ICS security assessments, code security reviews, and specialized security services. The specific scope, deliverables, timeline, and pricing for each engagement are defined in a separate Statement of Work (SOW) or service agreement signed by both parties.
3. Client Responsibilities
Clients must: (a) Provide written authorization for all testing activities, clearly defining the scope and rules of engagement; (b) Ensure ownership or legal authorization over all systems and networks included in the testing scope; (c) Notify relevant stakeholders (IT teams, security teams, legal counsel) prior to engagement commencement; (d) Provide timely access to required systems, personnel, and documentation; (e) Not extend the scope of testing beyond what is defined in the authorized SOW without prior written approval.
4. Authorization and Legality
All security testing engagements require explicit written authorization. CyberAlpha will only conduct testing activities within the agreed and authorized scope. Any unauthorized extension of testing by the client or third parties is strictly prohibited. The client warrants that they have full legal authority to authorize the requested security testing. CyberAlpha is not responsible for any legal consequences arising from inaccurate or fraudulent authorization provided by the client.
5. Confidentiality
Both parties agree to maintain strict confidentiality of all information exchanged during the engagement. CyberAlpha will not disclose client data, findings, or vulnerabilities to any third party without explicit written consent, except where required by law. All assessment reports, findings, and related materials are confidential and intended solely for the client's use. CyberAlpha's proprietary methodologies, tools, and techniques remain the intellectual property of CyberAlpha and are not to be reverse-engineered or shared.
6. Payment Terms
Payment terms are specified in each project SOW. Generally, a deposit may be required prior to engagement commencement, with the balance due upon delivery of the final report. CyberAlpha reserves the right to withhold deliverables until outstanding payments are received. Late payments may be subject to interest charges as specified in the relevant SOW. All fees are exclusive of applicable taxes unless otherwise stated.
7. Limitation of Liability
CyberAlpha's total liability shall not exceed the fees paid by the client for the specific engagement giving rise to the claim. CyberAlpha is not liable for any indirect, incidental, consequential, or punitive damages. CyberAlpha's services are advisory in nature; implementation of recommendations is the client's sole responsibility. CyberAlpha does not guarantee that its assessments will identify all vulnerabilities or that the client's environment will be completely secure following remediation.
8. Intellectual Property
Upon full payment, clients receive a non-exclusive license to use the final deliverables (reports, findings) for internal security improvement purposes. CyberAlpha retains ownership of all proprietary methodologies, frameworks, tools, templates, and general knowledge developed in the course of providing services. Clients may not distribute, reproduce, or commercialize any CyberAlpha deliverables without prior written consent.
9. Termination
Either party may terminate an engagement by providing written notice as specified in the SOW. Upon termination, the client is responsible for fees incurred up to the termination date. CyberAlpha retains the right to immediately terminate services in the event of unauthorized scope expansion, non-payment, or breach of these terms. All confidentiality obligations survive termination.
10. Governing Law
These Terms of Service shall be governed by and construed in accordance with applicable laws. Any disputes arising from these terms or related to CyberAlpha's services shall be resolved through good-faith negotiation, and if unresolved, through binding arbitration. The parties agree to the exclusive jurisdiction of the courts specified in the relevant SOW or service agreement.
11. Changes to Terms
CyberAlpha reserves the right to update these Terms of Service at any time. Material changes will be communicated via our website or directly to active clients. Continued use of our services following notification of changes constitutes acceptance of the updated terms.
12. Contact
For questions regarding these Terms of Service, please contact us at: legal@cyberalpha.com or through our contact page.